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Returns & Cancellation Policy

We strive to ensure that you are fully satisfied with our products and, subject to the following provisions, offer a refund/exchange on most items purchased at j4kids.in
Breach of Implied Condition
Where any of the Goods are faulty (or become faulty through no fault of yours) or are not in accordance with your order or the law otherwise provides that they may be returned, you may, within 5 days, return the Goods to us at no cost to you for a refund, by emailing us at support@j4kids.in
Return method & payment
If you are otherwise not completely satisfied with your purchase, you can return it unused to us within 5 days of receipt of the goods for a full refund minus the shipping and/or exchange by emailing us at support@j4kids.in
1. For all products, we will refund 95% of the product cost in case the customer has availed our free shipping facility. In case the customer has not availed the free shipping facility, the actual shipping charge will be deducted and the rest of the product cost will be refunded to the customer.
2. For all refunds we will refund the amount to same mode of payment as used during checkout. In case you have availed Cash on Delivery (CoD) method, no refund will be issued. You are liable to get any other product from our store against your amount.
3. The refund will be happen within 15 days of receipt and inspection of the goods

Terms and Conditions
1. Goods will not be accepted until this request is received, reviewed and approved.
2. You will be contacted by our Customer Service team, provided with instructions and advised of the return process.
3. Under no circumstances will we accept returned goods after 5 days from the delivery date.
4. Return freight will be at your cost.
5. Goods will only be accepted in their original packaging (as new), including manuals, information booklets, invoice and original carton.
6. Goods that have been tampered with, or have expressly been sold on a “non-return” basis, will not be accepted and may be returned to you at your expense.
7. Receipt of any Goods by us or any of our agents and representatives that are returned other than in accordance with the above procedures will not constitute nor be deemed to constitute our acceptance of the return of the Goods for credit.
8. For more information or for assistance, please contact our Customer Service Team on 022-6110-0103 or email us at support@j4kids.in


Exchange Policy
For products with defects, broken, incorrect items shipped and needs exchange. We pay the shipping/courier charges or Rs 50 whichever is higher. If the product is presented for exchange then it will be replaced with the product of the same nature. We have a 5 day exchange policy & we reserve the right to refund the order if we do not have any stock left for any particular item requested.
Cancellations
If the customer chooses to cancel the order before the product is shipped, he will be entitled to a 100% refund. Incase the product is shipped then the policy as mentioned above will be applicable.
Please contact us on support@j4kids.in or speak with customer care on 022-6110-0103 (10 AM to 6 PM) for any doubts and concerns.

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